Shipping & Returns
Everything you need to know about how we ship and how to return an item.
Shipping Options
| Method | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders over $100. $8.99 otherwise. |
| Expedited Shipping | 2–3 business days | $14.99 flat rate. |
| Overnight Shipping | Next business day | $24.99 flat rate. |
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
Once your order ships, you will receive a tracking link via email. You can also track your order at any time using your order number.
Return Policy
We want you to love what you ordered. If something isn‘t right, we make returns simple.
30-Day Return Window
Items can be returned within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached.
Free Return Shipping
We provide a prepaid return shipping label for all eligible returns. Contact support to initiate a return and we‘ll email your label within 24 hours.
Refund Timeline
Refunds are processed within 5–7 business days of receiving your returned item. You‘ll receive an email confirmation once the refund is issued.
Non-Returnable Items
- Fragrances and beauty products (once opened)
- Underwear and swimwear (for hygiene reasons)
- Items marked as Final Sale at time of purchase
- Items that have been worn, washed, or damaged after delivery
Need help with a return?
Email us at support@exclusive.com with your order number and we'll take care of the rest.